we are hiring

Operations Manager

Looking for a new challenge? This role is perfect for a candidate who has a keen interest in sports, excellent management and customer service skills and looking for a new challenge.

Areas you'll be responsible for

• Social League management

• 5 & 7-a-side soccer and sporting all-weather pitches

• Stock ordering and maintenance

• Café, bar and hospitality

• Coaching Programs

Essential

• Keen Interest in sports

• Sales and administrative experience

• Hospitality experience

• Customer service experience

• Management Experience (minimum 3 years)

• Double Vaccinated against Covid-19 as per Victorian State Government mandates

• Full driving license

• Victorian Working With Children Check (WWCC)

Desired

• Management Degree qualification

• Coaching Qualification

• Referee Qualification

• First Aid

• RSA

• Food Handling Certificate

Job summary

• This role will operate mainly to set weekly hours with flexibility required for occasional out of hour events

• Hours - Monday to Thursday 2pm to 10pm & Saturday 8-4pm

• Act as point of contact in respect of day-to-day operations of the business

• Build company image by collaborating with customers, community organisations, and employees and enforce ethical business practices

• Actively grow business and develop programs

• Work to maintain cost controls and within budgets

• Put together sales initiatives and drive initiatives

• Ensure best practice is maintained and evolved in the development of future business

• Work to complete tasks in all areas of the business as directed by the Directors

Delivery

• Maintain quality service and a high level of customer care, by establishing and enforcing organization standards with a particular focus on customer retention

• Deliver the product in accordance with set standards, exceeding the internal/external customer expectations

• Ensure all equipment and supplies are available, and maintain relationships with the suppliers of the equipment and supplies, purchasing equipment and supplies as necessary

• Responsible for the maintenance, security, computer systems, cleanliness and appearance of the centre, both front and back of house

• Responsible for customer areas are clean, organised and accessible at all times

• Maintain and develop a computerised customer and prospect database

• Develop and initiate ideas and advertise and promote the centre to increase usage and profitability

• Manage health and safety, carry out checks on equipment and plant and arrange for maintenance, insurance, repairs and cleaning

• Enforce compliance with the centre's health and safety and hygiene policies, as well as all other centre policies and procedures

• Take corrective action in respect of all situations that may present a danger to customers or staff immediately

• Handle complaints and incidents (e.g. accidents and emergencies, theft)

• Deliver some soccer coaching - training provided

• Referee when required - training provided

Staff Management

• Work within a team environment

• Develop, motivate, mentor and counsel staff members, whilst being a positive role model for the expected skills and behaviors

• Responsible for maintaining and achieving training standards

• Responsible for helping to maintain a customer-focused culture which support the values expressed in the Company mission statement and the Company's business goals of profitability and service quality

• Establishes and maintains effective and positive relationships within the team as well as other departments

• Responsible for the welfare and wellbeing of all employees, promoting the professional career development of the team

Other

• Responsible for maintaining and developing all Standard Operating Procedures (SOPs), in conjunction with the Centre Manager, including but not limited to employee, customer, financial and health and safety objectives

• Communicate the overall goals and objectives of Soccer5s and ensure all employees are motivated to achieving these

• Participate in daily, weekly and monthly departmental meetings, to ensure that communication within the team is delivered to the correct level

• Ordering and managing stock

Employer questions - Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?

• Do you have a current Australian driver's licence?

• What's your expected annual base salary?

• Do you have experience working towards targets and KPIs?

• Which of the following First Aid accreditations do you currently hold?

  PLEASE SEND RESUME AND COVER LETTER TO EMPLOYMENT@SOCCER5S.COM