Frequently Asked Questions
We want to thank all our patrons for their support, especially since the Pandemic and many lockdowns we have all experienced. We wanted to answer as many questions as possible to our customers to alleviate concerns and answer queries that 2 years ago we would never have considered.
Since the pandemic started, we have lost critical staff, lost months and months of trade and are now in a difficult position as we try and navigate rules enforced on us by the State Government if we want to open and operate our business. I want to be clear we have no choice but to do our absolute best to survive at this time and in order to survive we need to open and could not afford to not work within the requirements set by the State Government.
We created this to answer as many questions as we can, please read through, thank you.
Summer 2021 Competitions
To play in the Summer Leagues do we have to be double vaccinated and what if we are only partially vaccinated?
We understand and respect that everyone has a right to make their own health decisions around vaccinations. We are required as a business to operate under the Public Health Orders that are in place at the specific time. We are not medically qualified to offer opinions on vaccines efficacy, transmission rates, risks to vaccinated or unvaccinated. As such we cannot offer or make decisions that conflict with the Public Health Order. We will simply comply with what the Public Health Order requires of us.
Our current understanding is that anyone who enters the venue 16 years or older is required to show proof of double vaccination against Covid-19 by providing the evidence that the Government have asked. Medical exemptions will also be accepted providing they are signed by an authorised medical practitioners.
We will not be able to provide access to the venue if you cannot provide the required proof of double vaccination.
By making a payment to us, you are accepting that you meet the government required entry requirements to the venue. No refunds will be given if you do not meet the entry requirements and have chosen to make a payment.
2. What happens if more lockdowns occur or Soccer5s is forced to close at any particular time?
Soccer5s have an enforced Closure policy included in all our registrations. We would stick to this policy.
“Enforced Business Closure Policy:
In the event, our business is forced to close for a period less than 6 weeks, all competitions will be paused and played until conclusion when the business can reopen, no refunds will be given as the season will restart.
In the event, our business is forced to close for a period more than 6 weeks:
1. Any competitions with 4 rounds or less to play will be classed as complete, no refunds will be given.
2. Any competitions with 5 rounds or more to play, each Individual Season Pass holder will be refunded at a rate of $7.50 per match that is remaining in the competition
3. All members monthly direct debits will be paused for the entire time of the enforced closure and will restart once the business is able to restart.”
Why is a refund only $7.50 per game in the event the business is forced to close for a period more than 6 weeks?
Our league competitions are not priced on a per game basis, they priced as per player to play in a league competition. The majority of the work in running the league competitions is done in advance: building and setting the leagues. We do understand some people apply a method of dividing number of games by the price to get a per match cost. This is not where the costs come from for us and we don't apportion as much of the Season Pass towards the match cost. We included the refund policy in the terms and conditions after the 1st Covid closure in 2020 so we could give everyone clarity upfront as we had many enquiries about this last year when we reopened.
We are being transparent, essentially the matches are only a portion of running the competitions, the setting up admin side actually takes up the most time.
Do I need to wear a facemask outdoors or indoors?
We simply follow the government requirements around facemasks. To clarify:
Yes, you need to wear a facemask to access the venue.
Yes, you need to wear a facemask indoors unless eating or drinking.
Yes, you need to wear a facemask when walking about the venue.
No, you do not need to wear a facemask when participating on the pitches.
Again, as soon as these requirements are changed by the government then they will change at venue.
Will the Café Bar be open this summer?
Yes, the café bar will be open this summer. There may be changes at times however you will be able to purchase alcohol, soft drinks, water, food coffee etc.
Spring 2021 Competitions
I was registered to play in the Spring Competitions, the season ended due to the lockdown, what happens to my registration?
All of our Spring Competitions were not completed as the lockdown went for longer than 6 weeks. This means that the enforced cancellation policy kicks in.
“Any competitions with 5 rounds or more to play, each Individual Season Pass holder will be refunded at a rate of $7.50 per match that is remaining in the competition”
Players would be due a refund of $7.50 x the number of games they missed (please refer to above for information on why $7.50 per match is the number we refund).
We have offered an alternative to our refund policy above that players are encouraged to take advantage of. Spring teams and the players registered in those team can play in the summer competition for no cost if they do not want a refund. The summer competition is 14 round season costing $185 per player this would be covered with the Spring Season pass.
Some of my team can’t play in summer, so what happens to their season pass? Can our team still play in Summer? What do we do about adding new players to our team?
Any players who require a refund from their spring Season Pass will be given the refund as directed from our enforced closure policy above. If your team now has less players your new players can purchase a summer Season Pass and join your team by way of your team registrations link. A new link will be generated for your summer squad for them to join your team.
If you have a Spring Season Pass and want to play in a different team in Summer we can transfer you into a different team. Just email (dandenong@soccer5s.com) us the team and we will transfer your registration.